/ Resources
Emotional and behavioural reactions to the unexpected

Emotional and behavioural reactions to the unexpected

Knowing which goal to approach is quite a task

In unprecedented circumstances such as the COVID-19 crisis, reliable expectations to guide behaviour are hard to come by.

In this Monash Lens article, BehaviourWorks’ lecturer Filia Garivaldis writes that, in the absence of previous experience, humans tend to revert to behaviours such as social norming, i.e, looking to what others are doing to understand what is acceptable, instead of following best-practice guidelines and common sense.

There are many other emotional, cognitive and behavioural manifestations of the unexpected context. Knowing which goal to approach, or what action to take, can therefore become quite a task.

However, we can learn to harness our emotions, control our thoughts, adopt helpful behaviours and make better decisions.

Sign up to the broadcast

Get monthly behaviour change content and insights

I'm an alumnus, friend or supporter (including donors, mentors and industry partners)
I'm a Monash student
I'm interested in studying at Monash
I recently applied to study at Monash
I'm a Monash staff member
I recently participated in research activities or studies with Monash

I agree to receive marketing communications from Monash University. Monash University values the privacy of every individual's personal information and is committed to the protection of that information from unauthorised use and disclosure except where permitted by law. For information about the handling of your personal information please see Data Protection and Privacy Procedure and our Data Protection and Privacy Collection Statements.

If you have any questions about how Monash University is collecting and handling your personal information, please contact our Data Protection and Privacy Office at dataprotectionofficer@monash.edu.

Education & training

Looking to upskill?

Check out our Monash University accredited courses, along with our short and bespoke training programs.


Have a project for us?

We offer a broad range of research services to help governments, industries and NGOs find behavioural solutions.


Explore our resources

We believe in building capacity and sharing knowledge through multiple channels to our partners, collaborators and the wider community.