Can practising difficult conversations with a professional actor build skills and confidence among health service board members?
Health service boards have a critical role to play in overseeing hospitals and health services and individual board members are responsible for navigating a range of complex health and safety issues to ensure patient safety. Thus, it is essential they have the skills and confidence required to effectively share information, communicate concerns and engage in difficult conversations when needed. The consequences of not doing so can be fatal.
For those new to the board setting, there are relatively few opportunities to practice and develop these skills in a controlled environment.
The purpose of this behavioural trial was to test if simulation training with an actor could help.