In March 2017, BehaviourWorks Australia and The Shannon Company joined forces with the Victorian Managed Insurance Authority (VMIA) to develop and deliver a three-year $1.5 million Research and Innovation Program.
As the Victorian Government’s insurer and risk adviser, VMIA supports Victorian public health services and hospitals to improve patient safety by helping to understand and manage the issues that lead to claims. Supporting research and harm prevention initiatives is part of that approach.
The Research and Innovation Program aims to unpack and address issues that lead to preventable medical errors.
Led by BehaviourWorks Australia researchers, A/Prof Peter Bragge and Dr Breanna Wright, the initiative investigates how human behaviour – the way health workers think and act – can impact patient outcomes.
The overarching aim of the program is to create, synthesise and translate research knowledge and evidence into policies, practices, processes and tools for use in public Victorian healthcare facilities.
The program commenced with consultations and in-depth engagement with VMIA, the Department of Health and Human Services and health professionals working across the sector.
From this, BehaviourWorks was able to identify six priority areas and six targeted, evidence-based interventions to trial across the health system between 2017 and 2019 – read more about these trials opposite.
The BehaviourWorks Method
The Research and Innovation Program is among the first to test the application of the BehaviourWorks Method from end to end.
Consisting of three primary phases – Exploration, Deep Dive and Application – The Method is used to gather evidence on the behaviour change approaches that are most likely to work.
While a wide range of organisations use specific research services featured in The Method (e.g., Rapid Reviews), to date few organisations have explored the full potential of The Method in addressing complex health challenges.