In March 2017, BehaviourWorks Australia and the Victorian Managed Insurance Authority (VMIA) joined forces to develop and deliver a $1.5m Patient Safety Research and Innovation Program to improve patient safety in public healthcare.
The VMIA provides risk advice and insurance services for the Victorian Government and works with more than 4,300 clients, including government departments, health centres, community service organisations and tertiary institutions to improve the quality of life for the Victorian community.
What are we doing?
The three-year program kicked off with a series of Faciliated Dialogues with VMIA, the Department of Health and Human Services and the health sector stakeholders.
As part of this process, the BWA team documented world-leading research and healthcare practices and identified opportunities for improvements to Victorian health services.
Six high priority areas were identified. From this, six highly targeted, evidence-based interventions were developed for trial across the health system between 2017 and 2019.
These are in the areas of good governance (how to help health boards communicate more effectively), tools to reduce the incidence of misdiagnosis, how to empower patients to have more of a voice in their healthcare, improving the escalation of care when patients deteriorate, optimising the transfer of sick patients between hospitals and how improve patient-informed consent processes.
Each intervention is being thoroughly evaluated for its potential in preventing harm and improving the patient experience by creating, synthesising and translating research knowledge and evidence into policies, practices, processes and tools for use within Victorian healthcare facilities.