Emotional and behavioural reactions to the unexpected
In unprecedented circumstances such as the the COVID-19 crisis, reliable expectations to guide behaviour are hard to come by.
In this Monash Lens article, BehaviourWorks’ lecturer, Filia Garivaldis, writes that, in the absence of previous experience, humans tend to revert to behaviours such as social norming; looking to what other people are doing to understand what is acceptable, instead of following best-practice guidelines and common sense.
There are many other emotional, cognitive and behavioural manifestations of the unexpected context. However, according to Filia, we can work with these built-in emotional cues to make better decisions on the best course of action.